How to reach us
SH Info is a small editorial team focused on withdrawal-side coverage of the offshore casino market. If you have found a factual error, would like to suggest a topic, or need to reach the author of a specific page, please email the address at the bottom of this page. We reply to every genuine editorial message within five UK business days, usually faster.
What we accept
We accept corrections, clarifications, and editorial feedback. If a number on any of our pages is out of date or wrong, tell us and we will fix it — the operator terms landscape changes, and we appreciate readers who help keep the copy accurate. We also accept consumer questions where we can answer without giving individual advice.
What we do not accept
We do not accept operator advertising, paid links, sponsored content, or "editorial partnerships". If your outreach involves any of the above, please do not send it. We will not respond and the email will be discarded.
We also cannot help with individual disputes at specific casinos. If you have a live payout dispute, please follow the operator's own complaints procedure first, escalate to the operator's licensor if that fails, and consult a UK consumer-advice service if the sums involved are material.
Response times
Editorial replies within five UK business days. Corrections that are unambiguous and evidenced are usually implemented within 24 hours. Longer investigations, such as recalibrating a table of typical withdrawal times, can take a couple of weeks.
Postal contact
We do not maintain a public postal address. Editorial correspondence is by email only.
editorial [at] sihappy.co.uk
Complaints about our content
If you believe our content is inaccurate, misleading or falls short of the consumer-warning framing we set for ourselves, please tell us via the address above with the URL and the specific passage you dispute. We take content complaints seriously and will investigate.
About the author
Daniel Whitaker — Withdrawal & Banking Reviewer.
Daniel focuses on cash-flow mechanics inside online gambling — deposit rails, withdrawal timing, and the friction consumers hit at payout — with fieldwork across offshore operators since 2018.